Terms and Conditions

 

Legal Notice:

Since 1998 caviar trade has been governed under "CITES" (Convention of International Trade in Endangered Species). Fine Foods Trading provides you with quality American and Russian caviar officially produced in the US or imported from Russia by authorized dealers who are monitored and controlled by 1) CITES 2) FDA , and 3) U.S. Customs. Our caviar is documented to derive from legally acquired sturgeon and carries no threat to the sturgeon species of the world. Fine Foods Trading  is your ultimate source of Beluga, Osetra and Sevruga caviar.

Cancellations or Modifications:

Cancellations or modifications to your existing order may be placed at least 1 day prior to the arranged shipping date. Cancellations or modifications after the order has been shipped will not be accepted. If you need to cancel or modify an order prior to the shipping deadline, please email us at support@finecaviar.com to make necessary adjustments. Please include your order number and billing address when requesting a cancellation or modification.

Returns And Exchanges:

If its necessary to return or exchange merchandise, please email us at support@finecaviar.com. All of Fine Foods Trading perishable products are guaranteed to be fresh on delivery and should be inspected by customers immediately upon arrival. If a problem exists with a perishable product, credit can't be granted if unsatisfactory items are discarded or partially consumed. All returned products will be thoroughly inspected prior granting credit or refund. All claims must be made within twenty-four hours of receipt to qualify for a return authorization number (This number will allow you to return a perishable product). No returns will be accepted without this number.

If the error is ours, we will gladly refund the return postage. If you ordered the wrong item or you changed your mind about the merchandise, the responsibility for return postage is yours, but we will happily replace the merchandise at your shipping expense if it is returned in perfect condition. All returns and exchanges subject to a 15% restocking fee due to the perishable nature of merchandise.

All returns must be shipped to the return address indicated on the package.

Some tips for storing caviar:

• Caviar should be stored between 26 and 32 degrees F. This can be done either by putting the tin in the coldest part of the refrigerator, or by placing the tin in a bowl and surrounding it with crushed ice.
• Unopened fresh caviar will last up to a few weeks, but once the tin is opened it should be eaten right away.
• If caviar is left in the tin, the surface should be smoothed and a sheet of plastic wrap should be pressed directly onto the surface before placing it back in the refrigerator. Turn the tin over each day, so the oil reaches all the eggs.